Return Policy
Items purchased from Level 3 Apparel are eligible for a full refund if returned within 14 days of purchase. You will have up to 30 days after items have been purchased to exchange for anything else on the website. A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
Exceptions
Consumable Products: We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products.
Shipping Charges: Shipping charges on expedited orders are not refundable.
Modified Return Policy: If you return more than $500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
Holiday Returns: During the Holiday season (Nov 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.
Damaged Items
If you receive an item that is damaged, please contact customer service immediately.
Return & Exchange Conditions
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
Return & Exchange Process
To ship an item back to Level 3 Apparel please:
1. Indicate on your invoice whether you are exchanging or returning the item(s).
2. For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
3. Pack your item(s) and invoice into the return bag/cardboard box.
4. Please address your return to the following address:
Level 3 Apparel
449 Kenridge Circle
Stone Mountain, GA 30083
Authenticity & Warranty
Level 3 Apparel only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal. Customers are welcome to return any item they are unhappy with.
Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. Level 3 Apparel warranties all products to be free of such problems for the first 15 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs.
After 30 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an non-repairable product after 30 days unless the designer is willing to replace or reimburse the product at this time.